Topic/Presentation & audience take-aways
Lessons Learned from Organizations with an Arkansas Governor’s Quality Award
We learn from our experiences. Have you ever wondered what sets AGQA businesses apart? You probably already know at least a few of the answers: culture, quality management systems, and leadership. Come to the presentation to learn how internal champions, stories, emotions, and personal identity are an inseparable part of the experiences of employees in these organizations.
- What should managers consider before seeking to improve or implement a quality management system?
- What’s the role of personal values in successful quality initiatives?
- Are you afraid the front line will run amok without intense supervision?
Our presenter will be:
C.A. “Charlie” Barton, PhD
Dr. Barton has been involved in quality initiatives since her days in the US Navy where she learned the value of forward thinking solutions, skillfully delivered. She is fascinated by the question: Why do most quality initiatives fail? In Northwest Arkansas, she helped set up sustainable job analysis audits and job leveling processes at Walmart. She also developed reliability models for assessing safety and compliance reports from the field for Sam’s Club. Dr. Barton earned her doctorate in Management studies with a focus in Leadership and Organization Change. She also holds an MBA, is an ASQ Certified Quality Auditor and an Examiner for the Arkansas Governor’s Quality Award. She has worked in industries as diverse as retail and manufacturing and in organizations of all sizes. Her research interests include business excellence and organization change management especially storytelling and organizational stories.